XChange
2014

JW Marriott, San Antonio, TX August 17th - August 19th, 2014

Elevating The Customer Experience

Today’s solution providers are redefining how they engage with customers to create the ultimate experience for them. They realize that relationships can no longer be built around key touch points or critical moments of problem-solving. If IT integrators provide end-to-end solutions, then the customer experience is really about an end-to-end journey. The benchmark for success is now determined by the quality of the experience and the interaction over time, not just financial metrics. Still, solution providers cannot elevate the customer  experience unless they are having a positive engagement with their own vendor partners and suppliers. Solution providers need to understand how they can truly win loyalty and earn trust among their customers. That means they must embrace their unique value proposition, passion for innovation and ability to leverage their product and service differentiators. In the end, to create the ultimate the customer experience solution providers must shoot for their customers’ hearts to secure an emotional connection.

Join us at XChange to:

• Deepen your understanding of dynamic IT trends such as cloud, the business of IT, collaboration, data center and storage, networking, virtualization, security, mobility and connectivity
• Learn how to adapt your business model by engaging in strategic discussions with individuals and peer groups willing to share best practices
• Develop an actionable strategy for leadership in the coming year with a clear vision of the partners, practices and skills you need to succeed

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Featuring Content by:
Joseph Michelli
Gary Pica
Seth Mattison
Joseph Michelli
Author
The Michelli Experience
Gary Pica
President & Founder
TruMethods
 Seth Mattison
Chief Movement Officer
FutureSight Labs

 

 

 

 

 

 


About XChange

XChange is a conference that brings together 250 solution provider decision makers from across the United States and Canada.  They will come together to meet face-to-face with top technology vendors and industry editors to focus on the latest and greatest opportunities in the solution provider community.

At XChange, we will help traditional solution providers navigate through this dynamic period, as well as help emerging solution providers find footing and establish themselves.  We have designed content to educate, inspire, and motivate today's high-tech business leaders as they evaluate and change their business models to meet the demands of today's market.

 

Register today! Space is limited.